This policy explains the order cancellation, withdrawal, and return processes for purchases made through onatakduman.com.
1. Order Cancellation
An order can be canceled before the product or service is delivered or shipped. To request a cancellation, simply contact us through the contact channels listed above.
2. Right of Withdrawal Period
For purchases of goods, you may exercise your right of withdrawal within 14 days of delivery; for purchases of services, you may exercise your right of withdrawal within 14 days of the contract being concluded, without having to provide any reason.
3. Return Conditions
The product to be returned must be unused and in resalable condition, and must be sent along with its original packaging, invoice, and all accessories, if applicable. The right of withdrawal or return for digital products and services provided immediately may be limited under applicable laws.
4. Return Process
After you submit your notice of withdrawal, you will be instructed to send the product to the Seller. The Seller will initiate the return process once they receive the product, starting from the date the notice of withdrawal is received.
5. Fee Refund
For approved refunds, the payment amount will be refunded via the same method the Buyer used at the time of payment, within 14 days of receiving the notice of withdrawal. For credit card refunds, the time it takes for the amount to appear in the account depends on the relevant bank.
6. Communication
For cancellation and refund requests: [email protected].
This policy applies to sales made through onatakduman.com.